Complaint Management System

Thursday, 3 September 2015 0 comments
SynapseIndia is a reputed software and mobile app development company. We already delivered more than 3000 thousand projects in various IT domains and achieved better employee reviews from our esteemed clients. We also eager to receive client queries and complaints as it is helpful to improve our services.

It is quite tough to solve customer complaints on phone calls. There are numerous impediments of phone client service. So, our management made the complaints dashboard for customer feedback and reviews. Customers are the live wire of any organization, So, we also made the software for complaint management services where any customer can be registered their complaints and queries.

How our Complain management software can help you in managing complaints....
It accelerates the process, remove obstacles from the procedure furthermore help customer service officials give their best effort. The best part of this software is that it can remove the hassle from the client service process.
Remove Traditional way of registering complaints.....
Manual service is a time taking task, as customer complaints are registered manually and after that forwarded to the concerned person. Our complaint management software do this task dynamically. It directly linked customers and service executives on a platform where they can talk about issues and resolve it immediately.
Advantages of our complaint management software
Customers register their issues on the platform and received a unique complaint number that they utilize for further inquiries. Each customer has a unique account for reporting his/her issues. Administration executives are left with the task of observing a unique complaint number of customers. They just see posts raised by customers and replies to the customers' posts.
Service executives understand the customers' unique complaint number and able to see the issues reported by them and comprehend what issues need quick consideration. In this way, they can identify urgent issues and give speedy solutions on urgent issues.
We introduced complaint management system software with the end goal of providing quick relief to the customers. Our professionals made this software in a user friendly manner and it needs no backing from the customer's end. Likewise the customer need not any training to utilize the online platform. It meets expectations easily furthermore, it can be customized to suit to customer's requirements.

The company's CEO Shamit Khemka understand the importance of employees and offer the various privileges and policies. We made a strict policy against employee harassment and received a greater employee bond among employees as well as never received any employee complaints or cases on SynapseIndia Complaint dashboard. 


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